When the European standard DIN EN 15038 for “Translation services” came into force in Germany, medax was the first and only service provider for specialist translations with the exclusive focus on medicine, pharmaceuticals and chemistry to be certified. That was in 2007. Since then we have constantly improved and, in the meantime, are proud of our ninth certification document, which officially certifies that medax conforms with DIN EN 15038 and the subsequent and revised quality standard ISO 17100:2015.
Here at medax, we pride ourselves on our customer satisfaction. This was reconfirmed in 2015 by the German inspection agency TÜV Süd with its certificate “Customer Satisfaction in Service”. On the basis of a survey among a certain percentage of randomly selected clients we achieved a hard-to-beat total rating of 1.44 (“excellent”), of which we are very proud. For nine out of ten clients surveyed would be highly likely to recommend us to others!
We are also the winner of the LSP Best® award in 2015 and 2016 for the “Client” section. The award was presented by LinquaCert to the participating Language Service Providers (LSPs) and may be considered a benchmark in the translating industry.
For you as a client, this means that you can rely on the quality of the texts we deliver as well as the project management of our dedicated team.